Politique d’expédition

Thank you for choosing Montford & Co. We are committed to providing a seamless, transparent, and efficient shipping experience. Please review our shipping policy to understand our processes and guidelines.

Shipping Coverage

Service Area:
We currently ship to the United Kingdom, the United States, Australia, Ireland and the Netherlands

Future Expansion:
We are actively reviewing expansion opportunities. Updates will be available on our website as new regions are added.

Shipping Costs

Standard Shipping:
Free standard shipping on all orders to the UK, USA, AUS, IE, FR and NL.

No Hidden Fees:
The price you see at checkout is final — no additional shipping charges.

Order Processing Time

Processing Timeline:
Orders are processed within 1–2 business days (Monday to Friday, excluding public holidays).

Order Cutoff Time:
Orders placed before 5:00 PM are processed the same day. Orders placed after this time will be processed on the next business day.

Estimated Delivery Time

United Kingdom:
Standard Delivery: 5–7 business days (Monday to Friday).

United States:
Standard Delivery: 7–10 business days (Monday to Friday).

Potential Delays:
Shipping times are estimates and may be affected by weather conditions, carrier delays, customs procedures (USA), or other unforeseen circumstances.

Tracking Your Order

Tracking Information:
Once your order is dispatched, you will receive an email with tracking details.

Tracking Methods:
Orders can be tracked through:

DHL
UPS
Our website’s tracking portal under the “Track Your Order” section

Need Help?
Contact our support team at support@montford-co.com for assistance with tracking details.

Order Modifications & Cancellations

Changes to Orders:
Order modifications must be requested within 12 hours of placing your order. After this period, changes may not be possible as processing begins.

Cancellation Policy:
Orders can be canceled without penalty before processing starts. Please contact customer service as soon as possible.

Weekend Orders:
Orders placed over the weekend will begin processing on the next business day.

Lost or Damaged Shipments

Lost Orders:
If your order is not delivered within 7 business days after the estimated delivery date, please contact us. We will work with the carrier to resolve the issue and may issue a replacement or refund.

Damaged Orders:
If your order arrives damaged, notify us immediately and provide photos of the damage. We will offer a suitable resolution, including a replacement or refund.

Returns & Refunds

For details on returns and refunds, please refer to our Returns & Refunds Policy.