RETURN, EXCHANGE & REFUND POLICY

This Return, Exchange and Refund Policy applies to all orders placed with Montford & Co. It explains your rights and our responsibilities regarding cancellations, returns, refunds, defective items, and lost parcels.

30-DAY EASY RETURNS

At Montford & Co, customer satisfaction comes first. If you’re not fully satisfied with your purchase, you can return your item(s) easily within the return period.

RETURN CONDITIONS

• Return Period
  Items can be returned within 30 days of receiving your order.

• Item Condition
  Products must be unused, unworn, and returned in their original condition and packaging.

• Simple Process
  Our support team is available to assist you and ensure a smooth return experience.

RETURN SHIPPING COSTS

• Defective or Incorrect Items
  Returns are free of charge if the item is faulty, damaged during transit, or incorrect.

• Change of Mind
  If you ordered the wrong size, changed your mind, or no longer want the item, return shipping costs are at your own expense. Original shipping fees are non-refundable.

RETURN LABEL INFORMATION

• Faulty Item
  We will provide a free printable return label.

• Change of Mind
  Customers are responsible for arranging and paying for return shipping.

You can download the return label via this link.

HOW TO RETURN YOUR ORDER

1. Contact Us
   Email support@montford-co.com with your order number and reason for return.

2. Receive Instructions
   You will receive a return authorization and clear step-by-step instructions.

3. Prepare Your Parcel
   Pack the item securely in its original packaging, including all tags and accessories.

4. Attach the Label
   If applicable, print and attach the provided return label.

5. Ship the Package
   Drop off your parcel at the carrier specified in your return instructions.

• Restocking Fees
  We do not charge any restocking fees.

REFUNDS

• Inspection
  Once received, all returned items are inspected to confirm they meet our return requirements.

• Processing Time
  Approved refunds are issued to the original payment method and may take up to 7 business days, depending on your payment provider.

EXCHANGES

At this time, Montford & Co does not offer exchanges. We recommend placing a new order if you wish to receive a different item.

NON-RETURNABLE ITEMS

For hygiene and safety reasons, some products cannot be returned. These items will always be clearly stated as non-returnable on the product page.

NEED ASSISTANCE?

Please visit our FAQ page or reach out to our support team for help.

COMPANY INFORMATION

Store Name: Montford Co
Company: TG projects
Registered Address:
Van Bothnialaan 69
7742WE Coevorden
Netherlands

Company Number: 88613534
VAT Number: NL864711189B01

CONTACT DETAILS

📧 Email: support@montford-co.com
📝 Contact Form: Available on our website
📞 Phone: +31 6 11667157

CUSTOMER SUPPORT HOURS

Monday – Friday: 9:00 AM – 5:00 PM (GMT)
We aim to respond to all inquiries within 24 hours.